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CITIZEN'S CHARTER

TO IMPROVE EFFICIENCY IN THE DELIVERY

OF

PUBLIC SERVICE BY REDUCING

BUREAUCRATIC RED TAPE

PURPOSE OF CITIZEN’S CHARTER

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

DENR MANDATE

The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.

VISION

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION

The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

In pursuit of the foregoing, the fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

LIST OF SERVICES

 

ADMIN AND FINANCE

1. ISSUANCE OF CERTIFICATION OF NO RECORDS, APPEAL, MOTION FOR RECONSIDERATION, ETC.

2. DOCUMENT AUTHENTICATION FOR GENERAL CIRCULATION DOCUMENTS

3. SALE OF BIDDING DOCUMENTS

4. PROCESSING AS TO AVAILABILITY OF FUNDS OF PO, JO, COS AND OTHER CONTRACTS

5. PROCESSING OF ORS FOR ALL DV, CONTRACTS AND OTHE TRANSACTIONS

6. PROCESSING OF DISBURSEMENT VOUCHER

7. PREPARATION, PROCESSING AND ISSUANCE OF CHECKS ADA

 

FORESTRY

1. ISSUANCE OF CERTIFICATE OF TREE PLANTATION OWNERSHIP (CTPO) V2

2. ISSUANCE OF SELF-MONITORING FORM (SMF)

3. ISSUANCE OF CERTIFICATE OF VERIFICATION (COV)

4. APPLICATION FOR CHINSAW REGISTRATION

5. ISSUANCE OF TREE CUTTING AND OR EARTHBALLING PERMIT FOR DPWH PROJECTS

6. ISSUANCE OF TREE CUTTING PERMIT FOR PLANTED TREES, OR TREES THAT POSE THREAT TO HUMAN LIVES

7. ISSUANCE OF PLTP FOR NON-PREMIUM SPECIES, OR SPLTP FOR PREMIUM NATURALLY-GROWN TREES WITHIN PRIVATE TITLED LANDS

 

LANDS

1. ISSUANCE OF CERTIFICATION OF LAND STATUS AND OR CERTIFICATION OF SURVEY CLAIMANT

2. ISSUANCE OF SURVEY AUTHORITY 110519

3. APPLICATION FOR FREE PATENT (AGRICULTURAL)

4. APPLICATION FOR FREE PATENT (RESIDENTIAL)

Procedure for Filing of Complaints:

          Procedure for Filing of Complaints
          Complaint Form

© 2016 DENR-PENRO-Dinagat, Province of Dinagat Islands. All Rights Reserved. Saturday, 18 January 2020